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With your customers, make them happy, and provide all their requirements. This does not happen unless the customer is able to reach the desired assistance. You can run self-service and chatbots for quick communication or a guide that guides the user about... How to use a particular service. Read also about: Key performance indicators Success indicator for consumer-directed marketing strategy After adopting a consumer-directed marketing strategy in your upcoming plans, how can you verify the effectiveness and success of this strategy?




There are several important metrics that must be tracked well to know this, which are: Net Promoter Score (NPS) Surveys This metric measures customer loyalty by asking how likely they are to recommend your product to Iran Email List others on a scale of 0:10. Customer Effort Score (CES) measures the ease of use of your product and the customer experience around your brand. Customer satisfaction score measures the extent to which customers are satisfied or dissatisfied with your products and services. Customer lifetime value (LTV) is an indicator of how satisfied they are with what you offer. The more value they get, the more likely they are to stay loyal and stay with you.





LTV: CAC This metric measures the lifetime value of a customer versus the cost to acquire it. An example of consumer-directed marketing A common example of consumer-directed marketing is Netflix, which developed its business based on the needs of users, whether in movie rentals or DVD sales over the Internet. The company also presented its business via online broadcasting, which is what customers prefer, in order to meet the requirements of all segments around the world. It also provides multilingual content to suit all categories. Now, after reviewing the consumer-oriented marketing strategy, you may need to activate marketing strategies and techniques that will help you attract more customers.