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Methods of payment and delivery of goods. Complaint procedures, provisions related to the replacement or return of goods and the rules for repairing or replacing damaged goods, specifying the legal basis (at this point it is worth consulting a lawyer or monitoring legal changes and remembering to update the regulations). In this part, it is also worth including links to the warranty card, complaint form and return of goods.

Areas related to personal data protection, security policy, cookies. You can add contact information to the personal data administrator in the store. What else should the regulations of an online store include? Introductory C Level Contact List provisions that inform the consumer what the e-shop is for, what the regulations describe, and what are the technical requirements for the e-shop. What does the ordering process look like, what are the delivery and payment methods.



A detailed description of products or services that explains the subject of the transaction in reasonable detail. Information about withdrawal from the contract, which includes the right to withdraw, the deadline and the consequences of the procedure. Liability for defects. The scope of the seller's liability for non-delivery, loss or destruction of the goods must be determined. Out-of-court methods of dealing with complaints and pursuing claims.